Quality Journey

Today, to sustain product quality & services, the Quality Management System is no longer about developing a quality culture, training staff, setting quality standards and service blueprinting. You have to adopt a holistic approach. You need to redesign the Social Operating Mechanisms to improvement external customer experience. Quality and Human Resource professionals need to collaborate to revamp Quality produces, HR polices to develop, engage and motivate a workforce committed to lifting the quality standard and customer delightful experience.

今天,为了维持产品质量和服务,质量管理体系已不再是发展质量文化、培养员工、制定质量标准和服务蓝图。你必须采取一种全面的方法。您需要重新设计的社会运行机制,改善外部的客户体验。素质与人力资源专业人员需要合作,以改造质量生产,人力资源政策,以发展,吸引和激励员工,致力于提升质量标准和顾客愉快体验。

How to do:

The Quality Journey (QJ) approach is to instil Quality in every process in the business system. It may not come easily to everyone and can be daunting endeavour. Here are some tips to get you started:

  1. Participate actively in the Quality Journey. (QJ)
  2. Re-establish requirement with your colleagues (there are no internal customer)
  3. Compulsory volunteer is the key word in the Quality Journey.
  4.  Collaboration, you can’t do it alone
  5. Creativity is the essence part of the QJ
  6. Create an intranet Quality Club in the organization. Social media has grown from strength to strength and can help to  connect more with colleagues outside of work. It is all about building effective relationships
  7.  Be prepared to invest time and effort to cultivate a trusted quality relationship within the intranet working social operating mechanisms. The Approach: PDCA & Execution! Execution! Execution!

 怎么做:

品质之旅(QJ)的方法是灌输在业务系统中的每一个过程中的质量。它可能不会轻易地得到,可能是艰巨的努力过程。这里有一些提示,让你开始:

  1.  积极参与质量之旅。 (QJ)
  2. 重新建立同事间的要求(没有内部顾客)
  3.  志愿是质量旅程的关键字眼。
  4. 协作,你不能单独进行
  5. 创新,是质量旅程的重要部分
  6. 在组织内部创建质量俱乐部。社会媒体已经越来越强大,可以连接更多工作之外的同事。这就是建立有效的社会关系
  7. 准备投入的时间和精力在内部社会运作机制里去培养一个值得信赖的质量关系

The Approach: PDCA & Execution! Execution! Execution

方法:PDCA和执行

 

 

The call for Adventure:

Invest in your employees by embarking on a quality journey that instils Quality in your business.

The Quality Work, Quality Life workshops are memorable.  In the workshop, participants are encouraged to unlearn, relearn & to be playfulness. Playfulness is not about being foolhardy treating quality issues in trivial ways. What I mean by playfulness is to stay Focussed on the topic, Stay open to choices and Youniquley succeed without the need of excessive control by rules.

The workshop helps individuals to think on their own and make sense of their experiences in the activities they involved. They bring home Quality Principles and values that they ‘reset’ the workplace and have the discipline of getting things done.

一起来探险

通过质量旅程,来为你的员工进行投资吧。

“高质量工作、优质生活”研讨会是令人难忘的。“健康地工作,快乐地生活”研讨会是令人难忘的。在研讨会中,学员将被鼓励去忘掉、重新学习和玩。娱乐不是鲁莽地对待质量问题。我所指的娱乐是指关注主题,对选择抱以开放的态度和不需过多的被规则控制的独特的成功。

此研讨会将帮助个人考虑和理解他们在所涉及的活动中自己的经验,他们把他们在工作场所得到的并把事情完成的新质量理念和价值观带回家。

 

 

 

 

Let’s talk Quality…. Go to ‘contact me’ page, drop me your request and we can explore further.

让我们来谈谈质量….与我们联系,请给我您的要求,我们进一步探讨。