Friday Sharing w/You

Friday, June 14

A good story makes the workplace safer.

A better leader is a master storyteller. Throughout history, stories remained the primary way of capturing people’s attention and firing their imagination. Today, we are certainly seeing a lot more of over-hyped policies and procedures in the organization. Stories cut through the noise powerful enough to influence your employees’ decisions to work safely.

One of the truest statements about human behaviour is Logic makes people think and emotion makes them act.

Most HSE professionals have no trouble in the first part making the people think with an overwhelming impressive HSEMS, policies and procedures, along with features and benefits that will save the organisation’s money and a safe working environment.

However, they are frustrated because while the managers and employees acknowledge the values of all the enticement, accident is still happening in the organization. Lately, a social media platform is discussing – What influence does HSEMS have on a company’s financial position/ Bottom line?

When the companies are pressed for delivery what most managers say “It just doesn’t feel right”! This is because somehow one part of the brain which processes information is very satisfied with the status quo.  What we needed is to engage the other funny part of the brain which deals with imagination and emotion. This is the part of the brain that engaged when we listen to stories. Surprisingly, this is the part that is responsible for all decision-makings. Stories help your managers/employees “feel safe” and working safely each and every time, even under pressure of deliveries.

The better way to influence managers and employees to work safely is to move beyond HSEMS, policies & procedures which dictated the “what to do or how to do things”. Let them start with the ‘whys’. Employees’ decisions to work safely come from not the “what” and “how” rather the “why”. So, if you are a HSE professional, you might tell the story about why you moved to the HSE professional. For me, “it is to help to implement a process of ongoing improvement (POOI) to help people work safely and achieving Quality Work; Quality Life (QWQL).

You need to relentlessly articulate your Unique Story Proposition and constant updating your stories to stay relevant because today you are dealing with a younger generation workforces. Someone conned them the “whY” generation. If, you use an old adage that goes like this Good, Better and Best…it has worked in your generation but not today. So, I moved these 3 words to Good, Best and Better. You identify the needs, understand and connect to them with your stories of what working safely today is just as good and from a good safe behaviour. We need to leapfrog to the best safe behaviour and be better than the best in term of working safely each and every day.

Remember every system has at least one constraint and in a ‘business as usual’ environment there is always ‘BUTs’ and “compromises” everywhere. Once your employee feedback to you “They all said that in the HSEMS and we are told to do it this way…” then you got a big issue with your HSEMS!

A better HSE professional always uses stories to sustain a “safety values system” and using stories to demonstrate these safety values, show your actions and what it stands for.  We, as HSE professionals face objections everywhere, especially project datelines. This is where it gets difficult when a willing project manager suddenly resisted to your HSEMS or procedures because of customer’s pressure.   First, don’t get into frustration. Remember, statistically he still wants this project to be zero incident rate performance. Don’t tell the project manager he/she is wrong and you know how dangerous when you deal with emotion. In responding to any objection or stubborn people, stories are particularity effective because stories are one of the few places where we are happy to be wrong. We love story with an unexpected ending. “Once upon a time… They work hard and safely…thereafter, they live safely and happily forever…” We can laugh at a joke with safety twist punch line and we can use stories as a non-threatening way to change a project manager’s or customer’s perspective, or his/her beliefs about the safety issue.

Most managers, employees or customers rejections and objections are predictable, so a better HSE professional will be able to have an appreciative story for each occasion. If you have a story of someone working safely similar to that situation, it will have the greatest impact. This means people will be influenced to change their behaviour if they see others like them doing the same.

If you have money left after buying foods (The first rule of business is your stomach must be full – hungry people are angry people), please buy the book “Influencer – The Power to Change Anything” by Kerry Patterson, John Grenny, David Maxfield, Ron McMillan and Al Switzler.

The job of HSE professional, leader, Parent or changed Agent doesn’t seem like such a daunting task. After all these things we talked about are inanimate things. Things lie there quietly. Things never resist changes, and they stay put forever once you changed them.

We are all “environmentally incompetent” the environment affects much of what we do and yet we often failed to notice its profound impact.

Learn to notice

With gratitude.

 We block our effectiveness not because we have questions but because we think we have the answers.

There are 20,000+ words in the dictionary that we shouldn’t use if you want to implement a POOI – A Process Of Ongoing Improvement one of them is “survivial” ” others are – busy, urgent, proper, properly, ASAP. (As Slow As possible), stupid, and many more….. you can add to your own list.

And don’t teach your children that the Sun rise from the East and set in the West — the Sun never move!!!
I teach Safety “one degree off from you.”

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As a HSE Professional asks this question “What is the missing ingredient in an organisation to the sustainability of a business continuity?” – someone says “The company stability and economic performance have no direct impact on me as it’s my boss’ problems.” Not a bad answer. What is yours?

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We are all born for love…It is the principle of our existence, and only love is immortality …FSYQualipreneur.

——————————FSY————————————-

 

 Acknowledgements

 My FSY’s sharing is unscientifically and some are contributed by wife & children, friends, acquaintances. I write and share things that matter to me. I understand that you have your own opinions, views, & thoughts. Please keep it to yourself because there is no right or wrong answers. Nothing is true or untrue, most facts and data can be twisted to your favour. To the authors, contributors and original sources, my thanks and where appropriate my apologies if I forget to quote your names.

I understand that everyone’s attention span is very short and if you read till here, I would like to say thank you for staying with me till the end. It might be rubbishes to some people but I do know that there are some gems hidden to be picked in all rubbishes… Hope you have pick one or 2 gems?

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If you keep Reading, I will keep Sharing

 Friday, See You here… Every Friday

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—– Last Friday posting  ——

“And while the law of competition may be sometimes hard for the individual, it is best for the race, because it ensures the survival of the fittest in every department.” ~ Andrew Carnegie

“Everybody thinks of changing humanity, and nobody thinks of changing himself.”– Leo Tolstoy

 ”Do not fear going forward slowly; fear only to stand still.~ Chinese Proverb

You know, it’s not more knowledge, it’s not more education, it’s not more facts that we need. It’s a better use of what we already have that we need to have..” – Napoleon Hill

 

“All life is an experiment. The more experiments you make, the better.”-Ralph Waldo Emerson

FSY
Forever Still Young

FSY
Forever Still Youthful 

 

INSTANT MBA

M Mindfulness & Make More Money – Leadership measurable goal
B Believe in people – Leadership is all about people not project
A Ability to lead – Leadership Work in…. Work with…. Work around…. People

Chinese Proverbs Quote

飲水 思 源 – When you drink water, remember the source
To forget one’s ancestor’s is to be a brook without a source, a tree without root
Make happy those who are near, and those who are far will come
Outside noisy, inside empty
To talk much and arrive nowhere is the same as climbing a tree to catch a fish”
One generation plants the trees, and another gets the shade
There are many paths to the top of the mountain, but the view is always the same
He who depends on himself will attain the greatest happiness. Kissing is like drinking salted water: you drink and your thirst increases
If you don’t want anyone to know it, don’t do it“Do not fear going forward slowly; fear only to stand still.

~ Chinese Proverb

“A ship in port is safe, but that’s not what ships are built for.”
~ Grace Hopper, American Computer Scientist

“Such as are your habitual thoughts, such also will be the character of your mind; for the soul is dyed by the thoughts.”~ Marcus Aurelius

“A little nonsense now and then, is cherished by the wisest men.” ~Roald Dahl

“Luck is when preparation meets opportunity.” ~ Brian Tracy, Author

‘‘Great hopes make everything possible.’’ ~ Benjamin Franklin

“No matter how good an idea sounds, test it first. ” ~ Henry Bloch, H&R Block co-founder

“The man who does not read good books has no advantage over the man who can’t read them,” said Mark Twain.

“We all have dreams. But in order to make dreams come into reality, it takes an awful lot of determination, dedication, self-discipline, and effort.”– Jesse Owens, Olympic Athlete

Be a practical dreamer

If you do not see great riches in your imagination, you will never see them in your bank balance.

“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
~Nelson Mandela

“Winning is important to me, but what brings me real joy is the experience of being fully engaged in whatever I’m doing.” ~Phil Jackson, basketball coach

“Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.”
~ Brian Tracy, Author

“What holds so many employees back is an unwillingness to pay the price, to make the effort to sacrifice their ease and comfort.”
~Orison Marden, writer

“Success is not final, failure is not fatal: it is the courage to continue that counts.”
~Winston Churchill

“The secret of success in life is for a man to be ready for his opportunity when it comes.”
~Benjamin Disraeli, statesman

“We must all suffer from one of two pains: the pain of discipline or the pain of regret. The difference is discipline weighs ounces while regret weighs tons.” ~Jim Rohn, Motivational Coach

“Spiritual relationship is far more precious than physical. Physical relationship divorced from spiritual is body without soul.” ~Mahatma Gandhi

Einstein said INSANITY was “doing the same things over and over again and expecting different results.”

“There is at least one point in the history of any company when you have to change dramatically to rise to the next level of performance. Miss that moment, and you start to decline.”
~ Andy Grove, Intel CEO

“ Life would be infinitely happier if we could only be born at the age of 80 and gradually approach 18. “ ~Mark Twain

“First comes word, then thought; then into ideas; then transformation of those ideas into reality. Begin with the end in mind and the beginning as you will observe is in 
your word” ~FSYQualipreneur

“Purpose and laughter are the twins that must not separate. Each is empty without the other.”
~ Robert K. Greenleaf, Founder of the modern Servant leadership movement

“Children think not of what is past, nor what is to come, but enjoy the present time, which few of us do.”~Jean de La Bruyère

“Don’t be afraid to talk, be afraid of staying quiet.” ~ Eugene Lebi

“Necessity is the mother of taking chances. “ ~ Mark Twain, author

“There are managers so preoccupied with their e-mail messages that they never look up from their screens to see what’s happening in the non-digital world.” ~ Mihaly Csikszentmihalyi, Professor of Psychology and Published Author

“No man knows how bad he is till he has tried very hard to be good. . . Only those who try to resist temptation know

People are not rational and they need help; help them and do leave them Feeling Hopeful…~FSYQualipreneur

“Everyone thinks of changing the world, but no one thinks of changing himself.”-Leo Tolstoy

“When one door of happiness closes, another opens, but often we look so long at the closed door that we do not see the 
one that has been opened for us.” ~Helen Keller

“A life spent making Quality Certainity is not only more honorable, but more useful than a life spent reworking on uncertain things.” ~ ~FSYQualipreneur

“To be without some of the things you want is an indispensable part of happiness.” -Bertrand Russell

There are only two options regarding commitment. You’re either in or out. There’s no such thing as a life in-between …Pat Riley, basketball coach

We are what we pretend to be, so we must be careful about what we pretend to be …Kurt Vonnegut, Mother Night

He who is and remains true to himself and to others has the most attractive quality of the greatest talent …Goethe

You can complain because roses have thorns, or you can rejoice because thorns have roses …Ziggy

If you don’t know where you’re going, you’ll end up somewhere else …Yogi Berra

Be yourself. Everyone else is already taken …Oscar Wilde

When people talk, listen completely. Most people never listen.- Ernest Hemingway

Storytelling is the most powerful way to put ideas into the world today.-Robert McAfee Brown

We seldom think of what we have but always of what we lack.-Schopenhauer

FSY is your

Friend
Supporter
Your Buddy

“No human face is exactly the same in its lines on each side, no leaf perfect in its lobes, no branch in its symmetry. All admit irregularity as they imply change; and to banish imperfection is to destroy expression, to check exertion, to paralyze vitality. All things are literally better, lovelier, and more beloved for the imperfections which have been divinely appointed, that the law of human life may be Effort, and the law of human judgment, Mercy.” -John Ruskin

Fantastically 
Satisfied Customer
Yes !!

Quality is something that after you touch it, it stains and stays on your finger forever. I still have not find the right detergent

All companies are full of Active, Brilliant & Courageous people who would change if they only knew how. So… Drop me an email at daniel@qualipreneur to embark on The NEW Unexpected Quality Journey

Employees today are regarded as a commodity to be used as needed. If not needed, they are put on the chopping boards.

Today’s managers work long hours and willing to cope with many Frustrated, Silly, Youniquely  puzzled annoyed situations but shy away from the problems of the people that work for them.

Follow-up
Smile always
You sell yourself
Deliver your agreed requirement.

Give FSY to:
People who make you angry - Forgiveness
Clients/Customers - Service
Yourself - Yearn for a ice latte with Chocolate Soufflé

To clean a sink drain, put 1/2 cup baking soda down the drain then flash with hot water

Interesting Statement

Aoccdrnig to a rscheearch at an Elingsh uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer is at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm.  

Ineteristng isn’t it?

Tihs is bcuseae we do not raed ervey lteter by it slef but the wrod as a wlohe. 

Rearrange the letters in the word ’LISTEN’ to discover the related word - The Answer is SILENT

I teach something called The Law of Probabilities, which says the more things you try, the more likely one of them will work. The more books you read, the more likely one of them will have an answer to a question that could solve the major problems of your life.. make you wealthier, solve a health problem, whatever it might be.     …..Jack Canfield, Success Coach

Technology is a good servant but a bad master

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Here’s to Your Quality 
The work of your Heart
The work of taking time to listen to your customer
The work of taking time to understand the requirement
The work of taking time to stop the process if it does not meet the requirement.
The work of taking time to meet the customer requirement
The work of taking time to deliver the customer requirement

If you believe that the population is getting older, you’ve never been to a shopping mall on a weekend….Doug Larson, United Feature Syndicate. From Reader’s digest, April 1994

If you don’t like the phrase “Empower the powerless” then change it to “Enabled the powerless” . Peter Ducker said “To try to build an organization against the weakness (powerless) frustrates the purpose of organization.”

If you ask your wife for breakfast in the bed…. What will be her answer……. “Sleep in the Kitchen”

The only difference between who you are today and who you will be 5 years from now are the people you meet and the books you read.. Charlie “tremendous’ Jones

Interestingly someone say “ Teamwork means never having to take all the blame”Don’t wish it was easier, wish you were better

Don’t wish for less problems, wish for ore Skills
Don’t wish for less challenges, wish for more wisdom
- by Jim Robn, Speaker, Author, Philosopher.

No one has had more books devoted than Abraham Lincoln, the 16th President of US. (Posted on Nov 19, 2012) Please go ahead and guess how many books? Answer: There are over 15,000 books about Lincoln in print.

Everyone have luck – Bad or Good

In Las Vegas there is no loser, only winners and donors.

Life is not about big fish eat small fish or big fish that swims in small pond or small fish that swims in the ocean. Big or small fishes they all are still fish.

The late Stephen R.Covey 7 habits principle stated “Begin with the end in mind” The now FSYQualipreneur added onto this principle “Begin with the Beginning after the end is the mind.”

97% of people buying decisions are made on an emotional basis then later justified by logic. Because emotion stimulates the mind up to 3,000 times faster than rational thought processes.

Hone your skills not from the internet but from the area of your interest

Writing on the wall: “A life time of training for just 10 second” …Jesse Owens, the American track star in 1930s

If today, Chairman Mao Zedong is still alive in China. What happen to China?

‘Everything is possible’ is this a good value or.. ? Share your thought with me…

Someone say – This isn’t a good value because everyone thinks it’s possible to do your utmost to eliminate what you don’t want or get what you want

If communication [leadership] is to change behavior, it must be grounded in the desires and interest of the receivers …Artistotle

Hard Gifts are often used to grease the wheels of Guanxi, the Chinese term for relationships that help win jobs and promotions.

Soft Gifts are feedback, You accept all Feedback unconditionally, Massage it & make Choices and change your behavior according to the results you want.

Qualipreneur; is the hyphen connecting the world of Quality & Business.

If Singapore were to disappear today what would the world miss?

Life is Twist & Turn, you fell once you stop cycling on the QJ Bicycle.

My SOHO (Small Office. Home Office) has no door, But the imaginative door is always ajar to listen to fresh quality stories that seems boring at first but its starts to get interesting……~FSYQualipreneur

All roads lead to FSYQualipreneur success….Yesterday I am Good, today I am @ my best, tomorrow I will be better…. ~FSYQualipreneur

We block our effectiveness not because we have questions but because we think we have the answers.