Friday Sharing w/You

Friday, July 1

2016 FSY Week 027- Be Resourceful

DING DING! here’s your ice cream truck, Nope!! It’s Friday

I trust you are having a great day thus far. If not perhaps tomorrow or Sunday will be better, or reading my posting inspire you to have a little ‘happy moment’ and dancing even if you are reading it in a cubicle.

Hello Friday Friends & PengYiu, please join me in advocating:

Make Money & Love Safety

赚钱第一; 安全在我心! & 明天一定会更好!加油哦

Jana Wang, Cinta Keselamatan

 

Quick Quotable

Life is short. But it makes our time more precious. Let us treasure every second with our parents.

 

Quick Question

Someone said when working with a person from another culture, your instinct might be to try to identify cultural differences so that you can alter your own behavior to avoid any faux pas. Is this true?

I would disagree, if you agree share your view. If you want my view, email me at daniel@qualipreneir.com

 

Today Sharing:

 

Complaint

 

I have a complaint to make about complaints, about the amount of complaining that goes on every day.  Before we go on complaining, let me ask you 3 questions.

 

Q#1: What’s one thing or situation that’s really pissed you off right now or the thing that you need to complain about.

 

Q#2: Who is the last person you told about your complaint?

 

Q#3: What resolution do you want? What would fix it? Or what do you want happen after your complaint?

 

Now, go on, list it right below now what’s one thing or situation that’s really pissed you off right now.

 

Q#1 My example

 

I was at Aeon, supermarket in Johor. I brought 3 cans of pickled vegetables, 3 cans of Ayam Sardines, 5 boxes of eggs, a bottle of orange juice and 3 bottles of a yogurt drink. I queue up at the fast checkout counter which stated cash and only 8 items. When it comes to my turn the cashier told me that I exceeded the 8 items limit. But I challenged her that it is only 5 items (Vegetables, Sardines, orange, eggs and yogurt.) She counted 3+3+5+1+3= 15 items.

 

I told her the wording ‘8 items’ is confusing and wanted to see her supervisor.

 

Q#2. I didn’t tell anyone what I complained about. (Except, now I  am telling you.) I told the cashier I wanted to see her supervisors with regards to my understanding of the wording ‘items’. Which is confusing and open for different interpreting? I can buy one item but in 10 quantities.

 

Q#3 – I would like them to fix the wordings – In Singapore, I understand that some supermarket, their fast lane check-out counter allow only one hand carried in-house basket (not trolley)

 

What is common with most daily complaints is that most of the time the complaints don’t go to the person that can actually do something about it.

 

By-the-way we are all complaining kings and queens, we complain to our friends that our family members don’t help around the house. We complain to our peers that our boss is biased when you don’t get your promotion or your perceived salary increment.  or one of your staff is not a team player. We complain about the coffee is bitter and our luggage went missing during one of the holidays on the social medias, Facebook, Twitter, etc.

 

We hardly confront the problem. Rather, we often take our complaints somewhere else than the source. Why? Maybe is risk-free and you won’t need to confront a tough conversation. It is better to gossip than risk offering your boss or the authority. Once you vented to someone rather than the source, you feel the ‘shiok’ or relief feeling. It’s stress-free, risk-free, and within your comfort zone.

 

One more question. When you complain, do you want the problem or situation to be resolved or you just want to feel comfortable?

 

We choose comfort and to live in our comfort zone rather than rocking the boat. That why we have so many problems, in safety, quality, productivity, relationship, divorce, etc.

 

Not for me, I like to put things right by correcting it. Some people think I am arrogant, or a busy body. I’ve come across customer service reps gossiping among themselves, saying that it was a small matter — why is there a need to complain about it?

 

I accept a degree of risk when I speak up or request to see the supervisor or manager in charge.  My intention was to give my opinion: change the way it was communicated, “8 Items to maybe 8 pieces” or maybe try something new. Something like one in-house basket, or try a 3rd alternative. (There is always a 3rd alternative, ask FSYQualipreneur)

 

If you want the world to be a better and safer place Be (F) Focused, Be (S) Strong and (Y) Youniquely bring your complaint to the complaint department or at the source, not others. You surely will have 5 answers, Maybe, No or Yes. The other 2 you guess yourselves.

 

In my Total Quality Management education, I teach not to use the word complaint. Rather than “complain”, I used a better “F” word: “Feedback”.

 

Yes, be brave, go ahead and give your feedback, the world needs it.

 

Be (F) Fearless, be (S) Sharing – (Y) You have to share it.  Sharing your feedback is a fearlessness humility, the ability to laugh at yourself even if become a gossip, love yourself, even people claimed that you are a busybody and show others how feedback is a way of life.

 

If you have a problem and you didn’t want to give feedback. The problem you can’t talk about … now become two problems. And it multiplies and explodes when the time is right, all conflicts and quarrels came about from the past. We never quarrel in the present.

 

With gratitude

 

Until We Meet Here Next Friday… Be Resourceful

 

Click to continue reading… http://www.qualipreneur.com/category/friday-sharing/

 

 

Acknowledgements

My FSY’s sharing is unscientifically and some are contributed by wife & children, friends, acquaintances. I write and share things that matter to me. I understand that everyone have their own opinions, views, & thoughts. There are no right or wrong answers. Nothing is true or untrue, most facts and data can be twisted to your favour.

To the authors, contributors and original sources, my thanks and where appropriate my apologies if I forget to quote your names.  If I took a page from your generous sharing and tweaked it into something else, something I hope will spread and the whole purpose is for sharing and sharing is caring.