Friday Sharing w/You

Friday, January 25

What’s a simple activity that consistently makes you happier?
Walking, I challenge you to walk for thirty minutes and you will feel Fresher, Superb & Younique happier. It’s the cheapest, healthiest exercises on earth. Nowadays, I walk up and down 45 stories. Walk the walk, Daniel Walker

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When I first taught 5Ss Good Housekeeping Practices in Malaysia Pasir Gudang back in 1996, during the first morning tea-break, one naughty student of mine wrote this on the white board – Saya Suka Simpan Sampah Sarap. I was amazed thinking that they are fast learners and able to translate my English version of 5Ss – Sort, Sweep, Systemize, Sustain, Self-discipline into Bahasa Melayu. Not realizing that the 5Ss in Bahasa Malaysia meant ‘I like to keep rubbish’! Thank you for bringing the teachings to the mosque.

My friend from Indonesia have a different version in Bahasa Indonesia; Saya Suka Sekali Simpan Sampah (I like to keep rubbish).

 

 

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We Know why we don’t have problems with Quality  
It takes courage to admit that you have been doing something wrong to admit that you have something to learn that there is a better way … Dr Deming.

Let’s take a few steps back to refresh our minds on Dr. Deming’s Fourteen Points on Total Quality. As a statistician, Dr. Deming’s lifelong mission has been to seek sources of improvement. Given the failure of statistical methods, he concluded that organization needs bedrock of philosophy of management.

1. Create constancy of purpose for improvement of products and services.
2. Adopt the new philosophy.
3. Cease dependence on mass inspections.
4. End the practices of awarding business on price tag alone.
5. Improve constantly and forever the system of productions and services.
6. Institute trainings.
7. Institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans.
11. Eliminate numerical quotas.
12. Remove barriers to pride of workmanship.
13. Institute a vigorous program of education and retaining.
14. Take action to accomplish the transformation.

WHY Total Quality is so hard to achieve?

Maybe your organization has these diseases
1. Lack of constant purposes.
2. Emphasis on short-term profits.
3. Evaluation of performances, merit ratings, or annual reviews of performances.
4. Mobility of management.
5. Running a company on profit alone.
6. Excessive medical costs.
7. Excessive cost on warranty claims.

In addition to the above listed, the following 3 problems do exist and true as Singapore currently pushing for productivity (Boh-Ta-Boh-Ti) rather than Total Quality.

8. Relying on technologies to solve problems.
9. Seek to follow rather than developing solutions.
10. Relying too much on foreign workers.

The system of Total Quality improvement consists of the fourteen points and removal of the deadly diseases and obstacles.  All the above philosophy and diseases depends on how you respond, when and how are you going to be converting to this line of thinking?

You can’t put TQ initiative into most companies the way they stand today.

You can’t superimpose TQ views of the roles of today’s workers and management. It just won’t works.

You need to think about a NEW unexpected Quality journey about quality, systems, priorities, employees’ relationship and your own job. You cannot value people as bodies and a pair of hands. You must win their minds and hearts. TQ must be the driving force of changes. There is no right or wrong formula and no perfect set of techniques. You have to move through stages, listening, learning and changing as you continue into this Unexpected Quality Journey. It’s hard work, sometimes Frustrating, Silly and Youniquely fun.

All companies are full of Active, Brilliant & Courageous people who would change if they only knew how. So… Drop me an email at daniel@qualipreneur to embark on The NEW Unexpected Quality Journey

No Waiver
You don’t need to receive junk that comes in. You can never produce quality with Junk stuff.

Engage the powerless
Most employees understand very well that as quality improves, so does productivity. They understand fully well that their works are more vital than those of the managers as the acceptance depend on their products and services in the marketplace. Yet, they are powerless to change things.  Employees must felt that they have a stake in the company.

Willing to work hard for Quality
You can send quality out and bring food back.

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Practicability
He who thinks he has to be practical is not going to be here very long. Who knows what is practical?

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Total Quality is not a department… It is an organization wide commitment.

Quality must not only exist… it must be the requirement of the customer.

You can send Quality out and bring food Home.

“The best and most beautiful things in the world cannot be seen, nor touched… but are felt in the heart.”~ Helen Keller

 

 

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Acknowledgements

My FSY’s sharing is unscientifically and some are contributed by wife & children, friends, acquaintances. I write and share things that matter to me. I understand that you have your own opinions, views, & thoughts. Please keep it to yourself because there is no right or wrong answers. Nothing is true or untrue, most facts and data can be twisted to your favour. To the authors, contributors and original sources, my thanks and where appropriate my apologies if I forget to quote your names.

I understand that everyone’s attention span is very short and if you read till here, I would like to say thank you for staying with me till the end. It might be rubbishes to some people but I do know that there are some gems hidden to be picked in all rubbishes… Hope you have pick one or 2 gems?

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 If you keep Reading, I will keep Sharing

 Friday, See You here… Every Friday

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Employees today are regarded as a commodity to be used as needed. If not needed, they are put on the chopping boards.

Today’s managers work long hours and willing to cope with many Frustrated, Silly, Youniquely  puzzled annoyed situations but shy away from the problems of the people that work for them.

Last Friday posting ———————————————————————

Follow-up
Smile always
You sell yourself
Deliver your agreed requirement.

 

Give FSY to:
People who make you angry - Forgiveness
Clients/Customers - Service
Yourself - Yearn for a ice latte with Chocolate Soufflé

To clean a sink drain, put 1/2 cup baking soda down the drain then flash with hot water

Interesting Statement

Aoccdrnig to a rscheearch at an Elingsh uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer is at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm.  

Ineteristng isn’t it?

Tihs is bcuseae we do not raed ervey lteter by it slef but the wrod as a wlohe. 

Rearrange the letters in the word ’LISTEN’ to discover the related word - The Answer is SILENT

I teach something called The Law of Probabilities, which says the more things you try, the more likely one of them will work. The more books you read, the more likely one of them will have an answer to a question that could solve the major problems of your life.. make you wealthier, solve a health problem, whatever it might be.     …..Jack Canfield, Success Coach

Technology is a good servant but a bad master

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Here’s to Your Quality 
The work of your Heart
The work of taking time to listen to your customer
The work of taking time to understand the requirement
The work of taking time to stop the process if it does not meet the requirement.
The work of taking time to meet the customer requirement
The work of taking time to deliver the customer requirement

If you believe that the population is getting older, you’ve never been to a shopping mall on a weekend….Doug Larson, United Feature Syndicate. From Reader’s digest, April 1994

If you don’t like the phrase “Empower the powerless” then change it to “Enabled the powerless” . Peter Ducker said “To try to build an organization against the weakness (powerless) frustrates the purpose of organization.”

If you ask your wife for breakfast in the bed…. What will be her answer……. “Sleep in the Kitchen”

The only difference between who you are today and who you will be 5 years from now are the people you meet and the books you read.. Charlie “tremendous’ Jones

Interestingly someone say “ Teamwork means never having to take all the blame”Don’t wish it was easier, wish you were better

Don’t wish for less problems, wish for ore Skills
Don’t wish for less challenges, wish for more wisdom
- by Jim Robn, Speaker, Author, Philosopher.

No one has had more books devoted than Abraham Lincoln, the 16th President of US. (Posted on Nov 19, 2012) Please go ahead and guess how many books? Answer: There are over 15,000 books about Lincoln in print.

Everyone have luck – Bad or Good

In Las Vegas there is no loser, only winners and donors.

Life is not about big fish eat small fish or big fish that swims in small pond or small fish that swims in the ocean. Big or small fishes they all are still fish.

The late Stephen R.Covey 7 habits principle stated “Begin with the end in mind” The now FSYQualipreneur added onto this principle “Begin with the Beginning after the end is the mind.”

97% of people buying decisions are made on an emotional basis then later justified by logic. Because emotion stimulates the mind up to 3,000 times faster than rational thought processes.

Hone your skills not from the internet but from the area of your interest

Writing on the wall: “A life time of training for just 10 second” …Jesse Owens, the American track star in 1930s

If today, Chairman Mao Zedong is still alive in China. What happen to China?

‘Everything is possible’ is this a good value or.. ? Share your thought with me…

Someone say – This isn’t a good value because everyone thinks it’s possible to do your utmost to eliminate what you don’t want or get what you want

If communication [leadership] is to change behavior, it must be grounded in the desires and interest of the receivers …Artistotle

Hard Gifts are often used to grease the wheels of Guanxi, the Chinese term for relationships that help win jobs and promotions.

Soft Gifts are feedback, You accept all Feedback unconditionally, Massage it & make Choices and change your behavior according to the results you want.

Qualipreneur; is the hyphen connecting the world of Quality & Business.

If Singapore were to disappear today what would the world miss?

Life is Twist & Turn, you fell once you stop cycling on the QJ Bicycle.

My SOHO (Small Office. Home Office) has no door, But the imaginative door is always ajar to listen to fresh quality stories that seems boring at first but its starts to get interesting……fsy

All roads lead to FSYQualipreneur success….Yesterday I am Good, today I am @ my best, tomorrow I will be better…. fsy.

We block our effectiveness not because we have questions but because we think we have the answers.