Friday Sharing w/You

Friday, February 15


Today is the 6th day of Chinese Lunar New Year festivities and to all  my Friday Friends who is returning to work after the Lunar New Year activities, here’s wishing you Gong Xi, Fa, Cai, 开工大吉,事事顺利, 步步高升,万事如意, 恭喜发财!May all the good health, success and prosperity be upon you, Gong Xi Gong Xi!

This year aim for better Quality Life.

Each New Year brings more opportunities to create better Quality Life for you and your family. If you wish to aim for a better Quality Work; Quality Life, do drop me a line at 

You can read the Chinese word ‘luck’ both ways, The upside-down way of reading mean luck arriving.

I read that 80% of doctor visits are for health problems brought on by stress! It is a major contributor to unwanted weight gain, headaches and even joint pain. The easiest way to reduce such stress is actually the simplest and the cheapest that is – walking.

When you walk, you actually cause a pleasurable change in your body and you feel Fresher, Superb & Younique happier. Next time you feel stressed just take a short break and go for a walk.


The Unexpected Quality Journey

Beside Dr. Deming Fourteen Points on Total Quality. I believe you heard about Philip B. Crosby’s 14 steps of Quality Improvement.

They are as follow:
1. Management Commitment
2. Quality Improvement Team
3. Measurement
4. Cost Of Quality
5. Quality Awareness
6. Corrective Action
7. Zero Defect planning
8. Employee Education
9. Zero Defect Day
10. Goal Setting
11. Error-cause Removal
12. Recognition
13. Quality Councils
14. Do it over again.

Crosby did a good job popularizing the above concepts by re-packing them. In the 14 steps, two assumptions really hit home are that most of us assumed that quality meant goodness, luxury or some dreamy things. To Crosby quality was ‘Conformance to requirement’. Another assumption is that quality is intangible and therefore immeasurable. Crosby insisted that quality must be measured precisely by the hard cold cash. The true measurement of quality is the measurement of CONC – Cost of Non-Conformance. The cost on mistakes that the organization made, just tracking and adding up the cost of scraps, rework, warranty costs, service recovery, inspection labour, engineering mistakes come up to almost 25% of your sales dollars. Give me 5 percent of the CONC and I can make Quality Certainty in your organization. Drop me a line at

Nothing happens just because it is the best thing to do or it is just worthwhile… Changing organization culture is not a matter of teaching the managers and supervisors new techniques or replacing their behaviour patterns with new ones… By the way, what is ‘new’ or ‘new normal’? It is a matter of …. The answer is @



On Tuesday, Feb 12, 2013 – Straits Times newspaper,
After the DPM said sorry to the nurses now the PM say ‘I should say that I am sorry….”

Make no mistakes, nurses are certainly not low-skilled workers.  It takes a lot of patience, courage and heart to be a nurse. In times of pain and illness, the actions of nurses bring great comfort and relief to patients. They not only Make A difference (MAD) they Make A Dent (MAD) in our life. 

There are 200,000 words in the dictionary that we shouldn’t use including the word “sorry” which is too overly used. Practice not to say “sorry” for 6 months and you are heading towards Quality Work, Quality Life.

To me, Nurses are not only a highly skilled professional, it is a calling from God.
Drill this into your brain that God sent you here to serve your fellow friends and after you have completed your service, God bring you back. Oops, if you can’t be a nurse then teach like me, retiring from a corporate jungle because of the love to teach. I don’t use the word “teacher” as I am doing things differently from a teacher because I am a storyteller.

I will be conducting a storytelling workshop next month in Malacca. If you are interested, drop me a line at My 2 days workshop plus 6 months of hand-holding is at Sin$5,665 per head.

“The starting point for improvement is to recognize the need.”Masaaki Imai





My FSY’s sharing is unscientifically and some are contributed by wife & children, friends, acquaintances. I write and share things that matter to me. I understand that you have your own opinions, views, & thoughts. Please keep it to yourself because there is no right or wrong answers. Nothing is true or untrue, most facts and data can be twisted to your favour. To the authors, contributors and original sources, my thanks and where appropriate my apologies if I forget to quote your names.

I understand that everyone’s attention span is very short and if you read till here, I would like to say thank you for staying with me till the end. It might be rubbishes to some people but I do know that there are some gems hidden to be picked in all rubbishes… Hope you have pick one or 2 gems?


 If you keep Reading, I will keep Sharing

 Friday, See You here… Every Friday




“No human face is exactly the same in its lines on each side, no leaf perfect in its lobes, no branch in its symmetry. All admit irregularity as they imply change; and to banish imperfection is to destroy expression, to check exertion, to paralyze vitality. All things are literally better, lovelier, and more beloved for the imperfections which have been divinely appointed, that the law of human life may be Effort, and the law of human judgment, Mercy.” -John Ruskin

Last Friday posting ———————————————————————

Satisfied Customer
Yes !!

Quality is something that after you touch it, it stains and stays on your finger forever. I still have not find the right detergent

All companies are full of Active, Brilliant & Courageous people who would change if they only knew how. So… Drop me an email at daniel@qualipreneur to embark on The NEW Unexpected Quality Journey

Employees today are regarded as a commodity to be used as needed. If not needed, they are put on the chopping boards.

Today’s managers work long hours and willing to cope with many Frustrated, Silly, Youniquely  puzzled annoyed situations but shy away from the problems of the people that work for them.

Smile always
You sell yourself
Deliver your agreed requirement. 

Give FSY to:
People who make you angry - Forgiveness
Clients/Customers - Service
Yourself - Yearn for a ice latte with Chocolate Soufflé

To clean a sink drain, put 1/2 cup baking soda down the drain then flash with hot water

Interesting Statement

Aoccdrnig to a rscheearch at an Elingsh uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer is at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm.  

Ineteristng isn’t it?

Tihs is bcuseae we do not raed ervey lteter by it slef but the wrod as a wlohe. 

Rearrange the letters in the word ’LISTEN’ to discover the related word - The Answer is SILENT

I teach something called The Law of Probabilities, which says the more things you try, the more likely one of them will work. The more books you read, the more likely one of them will have an answer to a question that could solve the major problems of your life.. make you wealthier, solve a health problem, whatever it might be.     …..Jack Canfield, Success Coach

Technology is a good servant but a bad master


Here’s to Your Quality 
The work of your Heart
The work of taking time to listen to your customer
The work of taking time to understand the requirement
The work of taking time to stop the process if it does not meet the requirement.
The work of taking time to meet the customer requirement
The work of taking time to deliver the customer requirement

If you believe that the population is getting older, you’ve never been to a shopping mall on a weekend….Doug Larson, United Feature Syndicate. From Reader’s digest, April 1994

If you don’t like the phrase “Empower the powerless” then change it to “Enabled the powerless” . Peter Ducker said “To try to build an organization against the weakness (powerless) frustrates the purpose of organization.”

If you ask your wife for breakfast in the bed…. What will be her answer……. “Sleep in the Kitchen”

The only difference between who you are today and who you will be 5 years from now are the people you meet and the books you read.. Charlie “tremendous’ Jones

Interestingly someone say “ Teamwork means never having to take all the blame”Don’t wish it was easier, wish you were better

Don’t wish for less problems, wish for ore Skills
Don’t wish for less challenges, wish for more wisdom
- by Jim Robn, Speaker, Author, Philosopher.

No one has had more books devoted than Abraham Lincoln, the 16th President of US. (Posted on Nov 19, 2012) Please go ahead and guess how many books? Answer: There are over 15,000 books about Lincoln in print.

Everyone have luck – Bad or Good

In Las Vegas there is no loser, only winners and donors.

Life is not about big fish eat small fish or big fish that swims in small pond or small fish that swims in the ocean. Big or small fishes they all are still fish.

The late Stephen R.Covey 7 habits principle stated “Begin with the end in mind” The now FSYQualipreneur added onto this principle “Begin with the Beginning after the end is the mind.”

97% of people buying decisions are made on an emotional basis then later justified by logic. Because emotion stimulates the mind up to 3,000 times faster than rational thought processes.

Hone your skills not from the internet but from the area of your interest

Writing on the wall: “A life time of training for just 10 second” …Jesse Owens, the American track star in 1930s

If today, Chairman Mao Zedong is still alive in China. What happen to China?

‘Everything is possible’ is this a good value or.. ? Share your thought with me…

Someone say – This isn’t a good value because everyone thinks it’s possible to do your utmost to eliminate what you don’t want or get what you want

If communication [leadership] is to change behavior, it must be grounded in the desires and interest of the receivers …Artistotle

Hard Gifts are often used to grease the wheels of Guanxi, the Chinese term for relationships that help win jobs and promotions.

Soft Gifts are feedback, You accept all Feedback unconditionally, Massage it & make Choices and change your behavior according to the results you want.

Qualipreneur; is the hyphen connecting the world of Quality & Business.

If Singapore were to disappear today what would the world miss?

Life is Twist & Turn, you fell once you stop cycling on the QJ Bicycle.

My SOHO (Small Office. Home Office) has no door, But the imaginative door is always ajar to listen to fresh quality stories that seems boring at first but its starts to get interesting……fsy

All roads lead to FSYQualipreneur success….Yesterday I am Good, today I am @ my best, tomorrow I will be better…. fsy.

We block our effectiveness not because we have questions but because we think we have the answers.