Friday Sharing w/You

Friday, December 13

PDCA - adjustThe invisible Department & Making Quality Certainty

Every company has an invisible department that owns by nobody, yet it has a reasonable, acceptable budget of 15-25% to spend on reworking for the wrong things happening in the company. In every dollar of sales, 15-25% goes to this invisible department. That is a lot of money you are wasting in a year.

The problem with this invisible department is not that management doesn’t know about it. The problem is what they think they know and willing to accept the existence of this department. After all, this invisible department gets along with every other departments somehow. Of course, most managers feel that all problems in this invisible department are caused by other department people.

Quality is measurable and it is measured by Cost of Quality (COQ) that is at the expense of doing things wrong in this invisible department. Many managers give excuses for accepting the invisible department by not doing anything and also they assumed that their business is different from others. What they meant is that they can’t do it that good. Accepting the invisible department means that they don’t understand quality and they are just wishing FSY Qualipreneur would go away.

Another problem accepting this invisible department is that management believes that most of the quality problems are originated by workers, particularly those from the operation areas (manufacturing, assembly, shipping, etc) In today’s reality, the people in the operations did much better quality and more productivity than the past. They contributed a lot less quality problems than their office colleagues (engineers, project planners, supplies chain, etc).

On the Unexpected Quality Journey (UQJ) that you have to embark, is about the art of making Quality Certainity. UQJ is an honest-to-do profits making journey. Every dollar and $ense you don’t spend on doing things wrong will go into your bottom line.

Why spend all your productivity time Finding, Fixing and Fighting when you can prevent this invisible department from existence. A Quality Excellence company needs only 3 percent of their sales in necessary education and prevention to emphasize the company maintaining its standard of business excellence.

Management don’t fix small problem, they only fix it when it becomes big!

In 2014 and beyond, nobody will be able to predicts what is going to happens in your business. There are not many ways left to make profits improvement. If you concentrate on making Quality Certain, you will probably increase your profits by 5-10% over your sales. That is a lot of money in the Unexpected Quality Journey.

When you embark on the UQJ with FSY Qualipreneur, by the time you reached the stage of Quality Certainty you will be able to answer this simple and yet difficult question “We know why we do not have problem with Quality?”

Every dollar you don’t spend on doing things wrong will go into your bottom line… make the invisible department, visible. Quality Work; Quality Life will prevail.

The call for actions:

It seems that many companies are not prepared to do the right thing just because it’s the right thing to do…. BUT...

You can…

You can make a difference in Profits Improvement

You can stand up to make Quality Certain.

You can put up with far more than you think you can.

Your Quality mindset is far larger than you imagine it is, if you choose to use it.

Your Unexpected Quality Journey will not be easy or comfortable or safe. Sometimes, it is painful. Along the journey, we will help you adjusting to it. You can change it, be playful and enjoy it… it’s a journey never a destination.

 

 

 

 

 

 

Acknowledgements

My FSY’s sharing is unscientifically and some are contributed by wife & children, friends, acquaintances. I write and share things that matter to me. I understand that you have your own opinions, views, & thoughts. Please keep it to yourself because there is no right or wrong answers. Nothing is true or untrue, most facts and data can be twisted to your favour. To the authors, contributors and original sources, my thanks and where appropriate my apologies if I forget to quote your names.

I understand that everyone’s attention span is very short and if you read till here, I would like to say thank you for staying with me till the end. It might be rubbishes to some people but I do know that there are some gems hidden to be picked in all rubbishes… Hope you have pick one or 2 gems?

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If you keep Reading, I will keep Sharing

 Friday, See You here… Every Friday

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——————————Last Friday Posting ————————-

What do you want me to do? – Answering this simple question is a quite a problem.

Laughter is contagious

“Sometimes the best helping hand you can get is a good, firm push.” ~ Joann Thomas

Love and Logic Equals working Safely.

“It is not the employer who pays wages — he only handles the money. It is the product that pays wages.” ~ Henry Ford, Industrialist

“The feeling of being hurried is not usually the result of living a full life and having no time. It is on the contrary born of a vague fear that we are wasting our life. When we do not do the one thing we ought to do, we have no time for anything else.”~ Eric Hoffer

“Don’t try to stick square pegs in round wholes” ~ Author Unknown

“If You’re Not Rich, You’re Not Trying” ~ Author Unknown

The Master has no possessions.
The more he does for others,the happier he is.
The more he gives to others, the wealthier he is.

― Lao Tzu, Tao Te Ching

“Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.”

“The most important single ingredient in the formula of success is knowing how to get along with people.” ~ Theodore Roosevelt, 26th U.S. president

“Knowledge is power, but enthusiasm pulls the switch” ~ Ivern Ball, Poet

“You learn more about a person in an hour of play than in a lifetime of conversation.” ~ Plato

“My father instilled in me that if you don’t see things happening the way you want them to, you get out there and make them happen.” ~ Susan Powter, Author

“I’ve never seen a smiling face that was not beautiful.” ~ Author Unknown

A smile can be your very best accessory. Plus, it can immediately boost your mood. As clergyman Doug Horton said, “Smile, it’s free therapy.”

“Not all of us can do great things. But we can do small things with great LOVE.” ~ Mother Teresa

Leadership is an intangible Value that why you need LOVE Strategy

Leadership Qualities can be developed no matter where you are in an organization. You don’t need a particular title or job description to bring vision and inspiration to your work.

Teach people with what you know. They need your message. It’s your time.

Teaching is Heart Way

“Even if you’re on the right track, you’ll get run over if you just sit there.” ~Will Rogers

 “Everyone thinks of changing the world, but no one thinks of changing himself.”~ Leo Tolstoy

“Do not wait; the time will never be “just right.” Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.” ~Napoleon Hill, Writer

About Changes

Changing your life is a constant process and it never ends. We can always be better!

You can get anything you want in life, if you help enough other people get what they want.~Zig Ziglar

“Every artist was first an amateur.”

“The most important thing in communication is hearing what isn’t said.” ~Peter F. Drucker

“Do not wait; the time will never be “just right.” Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.” ~Napoleon Hill, Writer

“Using the power of decision gives you the capacity to get past any excuse to change any and every part of your life in an instant.” ~Anthony Robbins

Teach people with what you know. They need your message. It’s your time.

Nothing is so fatiguing as the eternal hanging on of an uncompleted task ~ psychologist and philosopher William James (1842-1910)

The secret of health for both mind and body is not to mourn for the past, not to worry about the future, or not to anticipate troubles, but to live in the present moment wisely and earnestly …Buddha Teaching

If you don’t like something, change it. If you can’t change it, change the way you think about it ~Mary Engelbreit

I keep my mind Focused on peace, harmony, health, love and abundance. Then, I can’t be distracted by doubt, anxiety or fear.
~Edith Armstrong

“We must look for the opportunity in every difficulty instead of being paralyzed at the thought of the difficulty in every opportunity.”~ Walter E. Cole, Korean War Hero

Safety & Quality culture are not something you start and leave. They will also take a long time to impact – 20-25 years to have a full impact. S&Q must be a mission on its own.

“Good people do not need laws to tell them to act responsibly, while bad people will find a way around the laws. “– Plato, Philosopher

“We tend to like and trust experts whose expertise is born of a real love for their specialty instead of just a desire to be expert at something.” ~ David Foster Wallace

“Whatever we plant in our subconscious mind and nourish with repetition and emotion will one day become a reality.” ~ Earl Nightingale

“It is literally true that you can succeed best and quickest by helping others to succeed.”~ Napoleon Hill, author

“If you don’t design your own life plan, chances are you’ll fall into someone else’s. And guess what they might have planned for you? Not much.”– Jim Rohn, Motivational Speaker

I’ve never seen a smiling face that was not beautiful.”  – Author Unknown

A smile can be your very best accessory. Plus, it can immediately boost your mood. As clergyman Doug Horton said, 

“Smile, it’s free therapy.” 

Always lead by example.
“Do as I say not as I do” is one of the worst sayings in the world.

Walk the Walk, lead by example, your legacy takes a lifetime to build and just a moment to destroy.

Let’s face it; if you’re going to live this life you’re going to make mistakes. Make use of them as learning tools and don’t make the same ones twice.

You become a better leader in your business by practicing being a better leader. It’s not a course you can take at a business school; it’s learned in the school of life as you’re doing business.

Strong Leaders Are Lifetime Learners

The objects of the present life fill the human eye with a false magnification because of their immediacy. –William Wilberforce

“All our dreams can come true, if we have the courage to pursue them.” ~Walt Disney

 ”Without the element of uncertainty, the bringing off of even the greatest business triumph would be dull, routine and eminently unsatisfying.”– J. Paul Getty, industrialist

We block our effectiveness not because we have questions but because we think we have the answers.

We are all born for love…It is the principle of our existence, and only love is immortality …FSYQualipreneur.

Leadership is Influence… John Maxwell.

Leadership is LOVE…. FSYQualipreneur. 

“And while the law of competition may be sometimes hard for the individual, it is best for the race, because it ensures the survival of the fittest in every department.” ~ Andrew Carnegie

“All our dreams can come true, if we have the courage to pursue them.” ~Walt Disney

 ”Without the element of uncertainty, the bringing off of even the greatest business triumph would be dull, routine and eminently unsatisfying.”– J. Paul Getty, industrialist

We block our effectiveness not because we have questions but because we think we have the answers.

“Everybody thinks of changing humanity, and nobody thinks of changing himself.”– Leo Tolstoy

“Do not fear going forward slowly; fear only to stand still.~ Chinese Proverb

You know, it’s not more knowledge, it’s not more education, it’s not more facts that we need. It’s a better use of what we already have that we need to have..” – Napoleon Hill

“All life is an experiment. The more experiments you make, the better.”-Ralph Waldo Emerson

FSY
Forever Still Young

FSY
Forever Still Youthful

Follow-up
Smile always
You sell yourself
Deliver your agreed requirement.

Give FSY to:
People who make you angry - Forgiveness
Clients/Customers - Service
Yourself - Yearn for a ice latte with Chocolate Soufflé

FSY is your
Friend,
Supporter &
Your Buddy

Fantastically 
Satisfied Customer
Yes !!

INSTANT MBA

M Mindfulness & Make More Money – Leadership measurable goal
B Believe in people – Leadership is all about people not project
A Ability to lead – Leadership Work in…. Work with…. Work around…. People

Chinese Quote
飲水 思 源 – When you drink water, remember the source
To forget one’s ancestor’s is to be a brook without a source, a tree without root
Make happy those who are near, and those who are far will come
Outside noisy, inside empty
To talk much and arrive nowhere is the same as climbing a tree to catch a fish”
One generation plants the trees, and another gets the shade
There are many paths to the top of the mountain, but the view is always the same
He who depends on himself will attain the greatest happiness. Kissing is like drinking salted water: you drink and your thirst increases
If you don’t want anyone to know it, don’t do it“Do not fear going forward slowly; fear only to stand still.

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“A ship in port is safe, but that’s not what ships are built for.”

~ Grace Hopper, American Computer Scientist

“Such as are your habitual thoughts, such also will be the character of your mind; for the soul is dyed by the thoughts.”~ Marcus Aurelius

“A little nonsense now and then, is cherished by the wisest men.” ~Roald Dahl

“Luck is when preparation meets opportunity.” ~ Brian Tracy, Author

‘‘Great hopes make everything possible.’’ ~ Benjamin Franklin

“No matter how good an idea sounds, test it first. ” ~ Henry Bloch, H&R Block co-founder

“The man who does not read good books has no advantage over the man who can’t read them,” said Mark Twain.

“We all have dreams. But in order to make dreams come into reality, it takes an awful lot of determination, dedication, self-discipline, and effort.”– Jesse Owens, Olympic Athlete

Be a practical dreamer

If you do not see great riches in your imagination, you will never see them in your bank balance.

“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
~Nelson Mandela

“Winning is important to me, but what brings me real joy is the experience of being fully engaged in whatever I’m doing.” ~Phil Jackson, basketball coach

“Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.”
~ Brian Tracy, Author

“What holds so many employees back is an unwillingness to pay the price, to make the effort to sacrifice their ease and comfort.”~Orison Marden, writer

“Success is not final, failure is not fatal: it is the courage to continue that counts.”~Winston Churchill

“The secret of success in life is for a man to be ready for his opportunity when it comes.”~Benjamin Disraeli, statesman

“We must all suffer from one of two pains: the pain of discipline or the pain of regret. The difference is discipline weighs ounces while regret weighs tons.” ~Jim Rohn, Motivational Coach

“Spiritual relationship is far more precious than physical. Physical relationship divorced from spiritual is body without soul.” ~Mahatma Gandhi

Einstein said INSANITY was “doing the same things over and over again and expecting different results.”

“There is at least one point in the history of any company when you have to change dramatically to rise to the next level of performance. Miss that moment, and you start to decline.”~ Andy Grove, Intel CEO

“ Life would be infinitely happier if we could only be born at the age of 80 and gradually approach 18. “ ~Mark Twain

“First comes word, then thought; then into ideas; then transformation of those ideas into reality. Begin with the end in mind and the beginning as you will observe is in your word” ~FSYQualipreneur

“Purpose and laughter are the twins that must not separate. Each is empty without the other.”~ Robert K. Greenleaf, Founder of the modern Servant leadership movement

“Children think not of what is past, nor what is to come, but enjoy the present time, which few of us do.”~Jean de La Bruyère

“Don’t be afraid to talk, be afraid of staying quiet.” ~ Eugene Lebi

“Necessity is the mother of taking chances. “ ~ Mark Twain, author

“There are managers so preoccupied with their e-mail messages that they never look up from their screens to see what’s happening in the non-digital world.” ~ Mihaly Csikszentmihalyi, Professor of Psychology and Published Author

“No man knows how bad he is till he has tried very hard to be good. . . Only those who try to resist temptation know

People are not rational and they need help; help them and do leave them Feeling Hopeful…~FSYQualipreneur

“Everyone thinks of changing the world, but no one thinks of changing himself.”-Leo Tolstoy

“When one door of happiness closes, another opens, but often we look so long at the closed door that we do not see the 
one that has been opened for us.” ~Helen Keller

“A life spent making Quality Certainity is not only more honorable, but more useful than a life spent reworking on uncertain things.” ~ ~FSYQualipreneur

“To be without some of the things you want is an indispensable part of happiness.” -Bertrand Russell

There are only two options regarding commitment. You’re either in or out. There’s no such thing as a life in-between …Pat Riley, basketball coach

We are what we pretend to be, so we must be careful about what we pretend to be …Kurt Vonnegut, Mother Night

He who is and remains true to himself and to others has the most attractive quality of the greatest talent …Goethe

You can complain because roses have thorns, or you can rejoice because thorns have roses …Ziggy

If you don’t know where you’re going, you’ll end up somewhere else …Yogi Berra

Be yourself. Everyone else is already taken …Oscar Wilde

When people talk, listen completely. Most people never listen.- Ernest Hemingway

Storytelling is the most powerful way to put ideas into the world today.-Robert McAfee Brown

We seldom think of what we have but always of what we lack.-Schopenhauer

“No human face is exactly the same in its lines on each side, no leaf perfect in its lobes, no branch in its symmetry. All admit irregularity as they imply change; and to banish imperfection is to destroy expression, to check exertion, to paralyze vitality. All things are literally better, lovelier, and more beloved for the imperfections which have been divinely appointed, that the law of human life may be Effort, and the law of human judgment, Mercy.” -John Ruskin

Quality is something that after you touch it, it stains and stays on your finger forever. I still have not find the right detergent

All companies are full of Active, Brilliant & Courageous people who would change if they only knew how. So… Drop me an email at daniel@qualipreneur to embark on The NEW Unexpected Quality Journey

Employees today are regarded as a commodity to be used as needed. If not needed, they are put on the chopping boards.

Today’s managers work long hours and willing to cope with many Frustrated, Silly, Youniquely  puzzled annoyed situations but shy away from the problems of the people that work for them.

To clean a sink drain, put 1/2 cup baking soda down the drain then flash with hot water

Interesting Statement

Aoccdrnig to a rscheearch at an Elingsh uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer is at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm.  

Ineteristng isn’t it?

Tihs is bcuseae we do not raed ervey lteter by it slef but the wrod as a wlohe. 

Rearrange the letters in the word ’LISTEN’ to discover the related word - The Answer is SILENT

I teach something called The Law of Probabilities, which says the more things you try, the more likely one of them will work. The more books you read, the more likely one of them will have an answer to a question that could solve the major problems of your life.. make you wealthier, solve a health problem, whatever it might be.     …..Jack Canfield, Success Coach

Technology is a good servant but a bad master

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Here’s to Your Quality 
The work of your Heart
The work of taking time to listen to your customer
The work of taking time to understand the requirement
The work of taking time to stop the process if it does not meet the requirement.
The work of taking time to meet the customer requirement
The work of taking time to deliver the customer requirement

If you believe that the population is getting older, you’ve never been to a shopping mall on a weekend….Doug Larson, United Feature Syndicate. From Reader’s digest, April 1994

If you don’t like the phrase “Empower the powerless” then change it to “Enabled the powerless” . Peter Ducker said “To try to build an organization against the weakness (powerless) frustrates the purpose of organization.”

If you ask your wife for breakfast in the bed…. What will be her answer……. “Sleep in the Kitchen”

The only difference between who you are today and who you will be 5 years from now are the people you meet and the books you read.. Charlie “tremendous’ Jones

Interestingly someone say “ Teamwork means never having to take all the blame”Don’t wish it was easier, wish you were better

Don’t wish for less problems, wish for ore Skills
Don’t wish for less challenges, wish for more wisdom
- by Jim Robn, Speaker, Author, Philosopher.

No one has had more books devoted than Abraham Lincoln, the 16th President of US. (Posted on Nov 19, 2012) Please go ahead and guess how many books? Answer: There are over 15,000 books about Lincoln in print.

Everyone have luck – Bad or Good

In Las Vegas there is no loser, only winners and donors.

Life is not about big fish eat small fish or big fish that swims in small pond or small fish that swims in the ocean. Big or small fishes they all are still fish.

The late Stephen R.Covey 7 habits principle stated “Begin with the end in mind” The now FSYQualipreneur added onto this principle “Begin with the Beginning after the end is the mind.”

97% of people buying decisions are made on an emotional basis then later justified by logic. Because emotion stimulates the mind up to 3,000 times faster than rational thought processes.

Hone your skills not from the internet but from the area of your interest

Writing on the wall: “A life time of training for just 10 second” …Jesse Owens, the American track star in 1930s

If today, Chairman Mao Zedong is still alive in China. What happen to China?

‘Everything is possible’ is this a good value or.. ? Share your thought with me…

Someone say – This isn’t a good value because everyone thinks it’s possible to do your utmost to eliminate what you don’t want or get what you want

If communication [leadership] is to change behavior, it must be grounded in the desires and interest of the receivers …Artistotle

Hard Gifts are often used to grease the wheels of Guanxi, the Chinese term for relationships that help win jobs and promotions.

Soft Gifts are feedback, You accept all Feedback unconditionally, Massage it & make Choices and change your behavior according to the results you want.

Qualipreneur; is the hyphen connecting the world of Quality & Business.

If Singapore were to disappear today what would the world miss?

Life is Twist & Turn, you fell once you stop cycling on the QJ Bicycle.

My SOHO (Small Office. Home Office) has no door, But the imaginative door is always ajar to listen to fresh quality stories that seems boring at first but its starts to get interesting……~FSYQualipreneur

All roads lead to FSYQualipreneur success….Yesterday I am Good, today I am @ my best, tomorrow I will be better…. ~FSYQualipreneur

We block our effectiveness not because we have questions but because we think we have the answers.