Friday Sharing w/You

Friday, August 21



Make Money & Love Safety

赚钱第一 & 安全在我心!

A Being-Safe Process A Six Months Guided Workshop

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Embark on an 

Unexpected Quality Journey of Transformation 

with FSY Qualipreneur.

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FSY   Week 34 - oppsHi, there,

If you got to your desk this morning and had that empty feeling deep in your gut signaling something weird, don’t worry, it’s just Friday.

Quick Quotable

Change is hard at first, messy in the middle and gorgeous at the end… Robin Sharma

Today Sharing,
Pains in Implementing the Total Quality Management (TQM)

There are ample evidences that implemented TQM systems improve the organizational bottom line performances. Fewer defects, reduced scraps and rework, lower inventory levels, reduced lead times, higher flexibility and increased employees’ happiness and customers’ satisfaction. These are some of the benefits of a successful Total Quality Management System.

However, the inconsistent implementation of TQM has resulted in much debate about the usefulness of TQM. Today, many companies dropped the TQM System and do not talk about TQM at all. In the current tight labour market, they are urged to increase productivity using automation and technology to help them in cutting headcounts and boosting profits. In looking back into the past on TQM and heading into the future, the majority of failures involve the process of which the TQM philosophy is implemented rather than the flaws in the principles of TQM itself. 

Today, I believe that the lack of focus on strategic planning & core competencies, obsolete & outdated culture are the two major attributes of the success in designing an effective TQM. TQM system must be implemented within a framework that includes the strategic intent and the cultural characteristics of the company. 

Let’s take a look of the pains (I prefer using the word “pains” instead of “obstacles” for this discussion) that hinder implementing an effective TQM System.

  • No companywide definition of Quality
  • No formalize strategic planning for change
  • No employee’s quality focus group
  • No upfront budget for TQM
  • No real employee’s empowerment
  • Use of TQM as a quick fix
  • Interdepartmental communication breakdown
  • Politics and turf issues
  • Resources location devote to TQM initiatives
  • Leadership alignment issue


The above pains are just a few which is not inclusive of the pains on inadequate quality training for all employees. From my understanding, some companies only trained their middle managers on TQM and expected them to reciprocate their learnings by coaching the staff accordingly. Whereas, some companies go directly to start the Black Belt Six Sigma quality initiatives and expecting this Black Belt to start chopping up the organization. After a while, they create more the brown, green or even yellow belts. My one question to these companies is…where are the “white” belts?  There are companies that I came across adopted my favorite tagline of – “No Pain, No Action, and No Prevention”. There are many more pains that I will not mention here. If you are keen to dwell deeper, we can explore more pains together. 

Nowadays, companies need only to hold on to their ISO 9001 certification and claimed that they are in fact quality certificated organizations. To them, that is considered as quality. It is okay to recognize that many companies will never want to implement TQM systems but, they wanted to be a smarter and better organization because the government is pushing ahead with the ‘Smart Nation’ initiatives. 

What can go wrong? Well, as we are heading into a new ‘Smart Nation’ with younger generation workforce, these new young workers or managers are likely to hold the older quality professionals accountable to a higher standard of quality which they do not need to master. Sadly to say that slowly and truly all these true blue quality professionals will be gone eventually as most of them now are around the ages of mid 50s or early 60s. If we do not take this opportunity by engaging them to coach, mentor and facilitate the new generation now, then we will not survive the next 50 years. (By then, I will be 109 years old if I am lucky!) 

The questions that remain for each of us to answer are… What will we do to prepare for this emerging Smart Nation?  Will companies still need TQM? Companies will need to answer these questions for themselves or wait till the pains become Cancerous then move forward to develop the plan to remove cancer.  

In the end, I still believe that in a so call “Smart Nation”; the QUALITY of any company’s goods and services may be the only feature that separates them from their competitors. To remain sustainable and successful, each company must realize the crucial role QUALITY plays. Thus, TQM will still prevail.

On my Unexpected Quality Journey a.k.a. TQM, your employees will be provided with the necessary quality tools to meet the challenges of competing in today’s Smart Nation’s economy. When you’re ready to learn & explore more, please email me at

Sharing is Good; Sharing is Caring

As always, I’ll be available to connect for discussion on these ideas. If you’d like to dive deeper, just email me at

As always, I’ll be available to connect for discussion on these ideas. If you’d like to dive deeper, just email me at

Sharing is Good; Sharing is Caring

Join me in advocating – Make Money & Love Safety 赚钱第一; 安全在我心!

Every time you pass this Friday Sharing w/You along to a friend or colleague, you make the world a better world! – Copy, Paste & Send

Every Friday, I will update my postings on my website which I believe that are useful as well as entertaining. Please bookmark this link: or on my Facebook page: If you have a Facebook-account and want to join me, please click here:

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We can explore further on Quality Improvement Process Education or if you are interested to learn about “Make Money and Love Safety”, please click on the below link to find out more:

Occasionally, my children will write some stories to be uploaded onto my website. The latest story that my eldest daughter, Cheryl has posted was “My Parents’Marriage & Mine”. Interesting read, I might say. If you are keen to read about their stories, I have provided the links below: (Cheryl – My Parents’ Marriage & Mine)

http// (Cheryl) (Desmond) (Clarissa)


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FSY   Week 33 - Just Love  Me


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FSY - Celebrating SG5 - Week 32


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FSY = Pledge


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FSY - Learn from Mistake1


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FSY = Tell A Story


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0027 Fall Slip Your trip


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Clean V Fun Wall


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New Banner #All

FSYQ 2015 Banner 2


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FSYQ Banner 4 - tarpauline normal 3.25x8.67 feet 2 pocket (top&bottom)

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FSYQ 2015 Banner 3


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FSYQ Banner 2 - tarpauline normal 3.25x8.67 feet 2 pocket (top&bottom)


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When you don't love safety (640x524)


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New Banner #1/4

FSYQ Banner 1 - tarpauline normal 3.25x8.67 feet 2 pocket (top&bottom)


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Car Decal - MMLS (360x640)


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Banana Cost US1


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Keep Calm and Make Money



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Three fingers pointing at ME


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Walking in the nature


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We are All Unconscious Biases


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LKY - March 23 2015


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Safey it is an Ethical one


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SIM Flyer - Make Money Love Safety


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What will I do after the Learning Session.

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Safety Ends with You

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CNY - the power of 3- 1338

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Coaster - Vegetable Tanned Leather

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006 Feb 06- Littering

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005 - No Waiver

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Life give you a Toolbox


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Friday Sharing - Its all about me


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Quality Work Quality Life Bees


003 -Safety - A Paradigm shift


Safety Value



Health, Safety & Environment


Banners Displayed in my Malaysia, Johor Setia Office.

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Everyone loves quality 2013-Dec-29   




Friday - I Love Quality 



My FSY’s sharing is unscientifically and some are contributed by wife & children, friends, acquaintances. I write and share things that matter to me. I understand that everyone have their own opinions, views, & thoughts. There are no right or wrong answers. Nothing is true or untrue, most facts and data can be twisted to your favour.

To the authors, contributors and original sources, my thanks and where appropriate my apologies if I forget to quote your names.

Friday - if you keep reading

I understand that everyone’s attention span is very short and if you read till here, I would like to say thank you for staying with me till the end. It might be rubbishes to some people but I do know that there are some gems hidden to be picked in all rubbishes… Hope you have pick one or 2 gems?

On behalf of myself, me and I, we wish you, your family and loved ones a Fun, Safe, & Youniquely happy and blessed days ahead

Please bookmark this link to read all my Friday Sharing w/You weekly.

Every time you pass this Friday Sharing w/You along to a friend or colleague, you make the world a better world!  - Copy, Paste & Send

With gratitude

Daniel Foo

Talk to me… Malaysia Mobile +601 117 563 347 Singapore Mobile: +65 9780 3895

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Malaysia FSY Qualipreneur Sdn. Bhd Company Biz Registration No: 1038514-A Address: Setia Business Park, 33, Jalan Persisiran Laman Setia 7/1, Taman Laman Setia, 81550, Johor Bahru.

Singapore FSY Qualipreneur Company Biz Registration No: 53217431C Address: Block 256 Serangoon Central Drive, #13-38, Postal Code 550256






LOVE 24/7

Someone said we have 2 choices everyday LOVE or FEAR, I chose LOVE. If you are holding my 3rd workshop book, I have used the word “LOVE” to talk about Leadership on page 14 – “Leaders Stay in LOVE”.

When you tell your friends and family (and/or me – thank you) that you love us – do you take the extra few seconds to become mindful?

Do you ever take a moment to stop and let that really sink in? LOVE.